Some think that it is good to let the audience follow the text on the screen as you do your talking. Opening Communication In many interpersonal encounters, the first few minutes are extremely important.
As it was the case with them, today, verbal and non-verbal communication shape our interactions with others in business and interpersonal relationships, as well as our financial and personal success and our physical and psychological well-being.
See also our pages on Reflecting and Clarifying. It is worth considering your choice of words carefully. All these help to build rapport and are more likely to reinforce openness in others.
Try to use the overall picture and all the information that you have. But think about the audience and your knowledge about them.
I have seen PPT presentations where there have been 60 slides in a 20 minutes presentation. What are your feelings about a certain issue? For example, if there is a lot of background noise, you might suggest that you go somewhere else to talk.
People use both verbal and non-verbal signals to end a conversation.
Posted in Call Tracking TipsCustomer Service Strong verbal communication skills are important for everyone to master.